Comments on: True Spa experience coming up http://www.shoppingsalesqueen.com/true-spa-experience-coming-up Mon, 30 Aug 2010 20:52:02 -0600 http://wordpress.org/?v=2.8.1 hourly 1 By: Michelle http://www.shoppingsalesqueen.com/true-spa-experience-coming-up/comment-page-1/#comment-1232 Michelle Wed, 07 Oct 2009 09:57:13 +0000 http://www.shoppingsalesqueen.com/?p=190#comment-1232 Dear ladies, I have had a similiar experience. There is no point talking to True Spa themselves, you can never get an appointment with the manager. When I threatened to bring this up to the National Consumers Complaints Centre, they giggled and said "Oh is it?" And as I left in a huff, they even cheerily said "byeee!" as I was walking out of the door. Oh how I was fuming. It felt like being in some strange zombie house or something. Anyway, I didn't make an empty threat and have sinced lodged a complaint with the NCCC. They, together with the Domestic Trade and Consumers Association will contact the management directly and ask for an explanation, and if there is none given or not satisfactory, they will take action. You can view the complaint on : http://www.nccc.org.my/v2/index.php/aduan-pengguna/arkib-2009/124-fitness-club/1297-complaints-true-spa However, the also told me that it is also better to make a case against them if ANYONE who has had a similiar problem to lodge a report with the NCCC as well. To do so will only take 5 mins of your time online, and it will make our voices heard ! Please click on this link : http://www.nccc.org.my/v2/index.php/e-aduan Please lodge your report now! Let's hope we can either get a refund or get better service from them ! Dear ladies,
I have had a similiar experience. There is no point talking to True Spa themselves, you can never get an appointment with the manager. When I threatened to bring this up to the National Consumers Complaints Centre, they giggled and said “Oh is it?” And as I left in a huff, they even cheerily said “byeee!” as I was walking out of the door. Oh how I was fuming. It felt like being in some strange zombie house or something.

Anyway, I didn’t make an empty threat and have sinced lodged a complaint with the NCCC. They, together with the Domestic Trade and Consumers Association will contact the management directly and ask for an explanation, and if there is none given or not satisfactory, they will take action.

You can view the complaint on :

http://www.nccc.org.my/v2/index.php/aduan-pengguna/arkib-2009/124-fitness-club/1297-complaints-true-spa

However, the also told me that it is also better to make a case against them if ANYONE who has had a similiar problem to lodge a report with the NCCC as well. To do so will only take 5 mins of your time online, and it will make our voices heard ! Please click on this link :

http://www.nccc.org.my/v2/index.php/e-aduan

Please lodge your report now! Let’s hope we can either get a refund or get better service from them !

]]> By: Penny http://www.shoppingsalesqueen.com/true-spa-experience-coming-up/comment-page-1/#comment-1221 Penny Mon, 05 Oct 2009 06:16:17 +0000 http://www.shoppingsalesqueen.com/?p=190#comment-1221 This is truly bad! Someone should seriously take this to True Spa. Slinamr, you may lift the comments from here, just link me back ya :) This is truly bad! Someone should seriously take this to True Spa. Slinamr, you may lift the comments from here, just link me back ya :)

]]> By: slinamr http://www.shoppingsalesqueen.com/true-spa-experience-coming-up/comment-page-1/#comment-1220 slinamr Mon, 05 Oct 2009 01:22:16 +0000 http://www.shoppingsalesqueen.com/?p=190#comment-1220 Hi all, I had the same experience. Unable to get an appointment after office hour and they expect me to take leave just for massage. Can I copy all this complaints into my blog? Hi all,
I had the same experience. Unable to get an appointment after office hour and they expect me to take leave just for massage. Can I copy all this complaints into my blog?

]]> By: Rihanna http://www.shoppingsalesqueen.com/true-spa-experience-coming-up/comment-page-1/#comment-1210 Rihanna Wed, 30 Sep 2009 02:41:08 +0000 http://www.shoppingsalesqueen.com/?p=190#comment-1210 I signed up with True Spa bout a year ago. The consultant was a very persuasive person and practically forced me into becoming a member. Little did i realise that this is the worst decision in my life. True Spa has a very lousy customer service and after sales follow up. They know how to market their product but not sustain their claim because in return they give bad service to their customers. I share the grief of others when they complain about not being able to get an appointment for any of the beauty treatments. I am seriously shocked to experience such BAD customer service in this era! You cant get any appointment because all slots are booked, all beauty consultants are busy.... bla bla.. and the list goes on. Come on people, what is this? We actually pay in advance for your service! As if all listed above is not bad enough, their front desk staff tend to be rude at times. Another shocking news is that my consultant fled from True Spa. I was tempted to bring this up in Malay Mail but I needed to know if other members are facing the same mistreatment as me. Now i have found out how the others feel about True Spa's services! I signed up with True Spa bout a year ago. The consultant was a very persuasive person and practically forced me into becoming a member. Little did i realise that this is the worst decision in my life. True Spa has a very lousy customer service and after sales follow up. They know how to market their product but not sustain their claim because in return they give bad service to their customers. I share the grief of others when they complain about not being able to get an appointment for any of the beauty treatments. I am seriously shocked to experience such BAD customer service in this era! You cant get any appointment because all slots are booked, all beauty consultants are busy…. bla bla.. and the list goes on. Come on people, what is this? We actually pay in advance for your service! As if all listed above is not bad enough, their front desk staff tend to be rude at times. Another shocking news is that my consultant fled from True Spa. I was tempted to bring this up in Malay Mail but I needed to know if other members are facing the same mistreatment as me. Now i have found out how the others feel about True Spa’s services!

]]> By: Penny http://www.shoppingsalesqueen.com/true-spa-experience-coming-up/comment-page-1/#comment-952 Penny Wed, 01 Jul 2009 03:45:34 +0000 http://www.shoppingsalesqueen.com/?p=190#comment-952 Well I suppose there are many ways to do so...write a formal complaint letter to the head of their customer service or even right to the CEO of the company and tell them all your grouses. Demand for your money back! If I were in that situation, I would definitely go all out to get my membership cancelled and the money back. Well I suppose there are many ways to do so…write a formal complaint letter to the head of their customer service or even right to the CEO of the company and tell them all your grouses. Demand for your money back! If I were in that situation, I would definitely go all out to get my membership cancelled and the money back.

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