True Spa is part of the True Fitness group and is located at Jaya 33 in Petaling Jaya. The concept of True Spa is an urban spa for the busy woman. You can expect to be pampered by its many choices of facials and massages, and even enjoy the various facilities it has to offer like a relaxing jacuzzi tub and a steam room.
I have long heard of True Spa since they first launched. I was invited by a member to join and experience its services as a way to spend some me-time as well as to rejuvenate myself. At the time, I declined, thinking I wouldn’t have much time for self-pampering.
But recently, True Spa gave me a call again and offered to do either a back massage, a foot reflexology or an eye treatment for free. Seeing that I will have a busy run-around on Saturday, I decided to take up their offer on the back massage during the weekend.
I’m looking forward to try their service and I’ll see if I can get a glimpse of its full facilities and services. Most importantly, I also would like to know what their package is like. After which, I will share a review with all here on this blog. Stay tuned!
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I have joined True Spa since last year May. I have been paying RM300 per month and I am supposed to be entitled to services such as massage, facial etc in my package. However I ended up having to pay other massage centres or visit other places for my massage, facial, manicure to be done, and the IRONY is NOT in True Spa! Does that make sense? I pay this spa RM300 per month but ended up paying extra and forced to go to other places to get my services. Why? Because it is IMPOSSIBLE to get an appointment !!!! I questioned their customer service department as to why all their slots are always full, leaving only those odd honours free, which, a normal working client like me is not able to attend. Their answer (about 1 year ago ) is that they just started their business and thus most of the slots are reserved for “free trial” session to attract potential customer. We as PAYING CUSTOMER cannot help feeling that we are being CHEATED and NEGLECTED. However… 1 year later.. the same thing is still going on .. TRUE Spa is just interested to do sales but not providing services to paying customer who is ENTITLED to good services from them. Once you become a member, you will never get your appointment unless you can plan your appointment 2 months ahead, which is RIDICULOUS and UNACEPPTABLE.
IF I COULD, I WANT A REFUND, FOR IT WAS THE DUMBEST DECISION EVERTO BE A MEMBER OF TRUE SPA JAYA 33
I feel that I’m a stupid consumer and ended up becoming an angry consumer.
True Spa is not interested to solve our problems or attends to our complaints and neither do we get any feedbacks from their management nor from the front desk staff. They will just ignore you. I am left with no other option but to “speak up” ! I am resolved to approach their “potential customer” and start sharing my personal shocking and horrifying experiences with them and directing them to browse through reviews posted by other angry and unsatisfied customers in internet before they make the same mistake in signing up the membership program. Of course, the decision ultimately is in their hands, but I cannot stand idly and do NOTHING while others are being duped.
If you are an angry or an unsatisfied customer like me, please join me. Let our voices make a change, it is our DUTY and our RIGHTS as customers to send our message across to this SINGAPORE-based company make them aware that Malaysian customers deserved equally the same respect and treatment …
I’m writting this in different blog to make public aware of this TRUE spa’s trap. If you are not their member yet please be a smart consumer.
Wymen, thank you for sharing your detailed experience at True Spa. When I wrote that post, I had yet to experience their bad service. But when I went there, not even being signed up as a customer, I already wasn’t getting good service. In the end, I didn’t get my trial massage because I decided to walk out on them. I believe they really aren’t about good service. I know of someone who signed up and also do not have good things to say about True Spa!
Hi Wymen,
I also have situation to you samething. I make many appointment, but ther customer servise say appointment already full. And ask me make appoiontment before 2 week. So, I just follow make appointment before treament 2 week. Yesterday, I book Treatment Of Body Massage at 6.30PM, but I late about 15 minutes, their cancel my appointment & no give me a call. I arrive the True Spa, their say already cancel my appointment & already give another person already. I very angry, because their cancel my appointment no give me any notice & when I make appointment their say must make appointment before treatment 2 week, but another person no need appointment before treatment 2 week. Last time,before I make a full payment, if I make appointment at 6.30PM, but I late about 30 minutes, their no cancel my appointment & will call me to ask when will come here? Why now diffrence with before???
Ms Lee, this is really terrible of them! I hope you make a big complaint of this and then cancel your membership!
Hi Penny,
How to make big complaint? How to cancel my membership? I already paid full payment, how to refund back?
Well I suppose there are many ways to do so…write a formal complaint letter to the head of their customer service or even right to the CEO of the company and tell them all your grouses. Demand for your money back! If I were in that situation, I would definitely go all out to get my membership cancelled and the money back.
I signed up with True Spa bout a year ago. The consultant was a very persuasive person and practically forced me into becoming a member. Little did i realise that this is the worst decision in my life. True Spa has a very lousy customer service and after sales follow up. They know how to market their product but not sustain their claim because in return they give bad service to their customers. I share the grief of others when they complain about not being able to get an appointment for any of the beauty treatments. I am seriously shocked to experience such BAD customer service in this era! You cant get any appointment because all slots are booked, all beauty consultants are busy…. bla bla.. and the list goes on. Come on people, what is this? We actually pay in advance for your service! As if all listed above is not bad enough, their front desk staff tend to be rude at times. Another shocking news is that my consultant fled from True Spa. I was tempted to bring this up in Malay Mail but I needed to know if other members are facing the same mistreatment as me. Now i have found out how the others feel about True Spa’s services!
Hi all,
I had the same experience. Unable to get an appointment after office hour and they expect me to take leave just for massage. Can I copy all this complaints into my blog?
This is truly bad! Someone should seriously take this to True Spa. Slinamr, you may lift the comments from here, just link me back ya
Dear ladies,
I have had a similiar experience. There is no point talking to True Spa themselves, you can never get an appointment with the manager. When I threatened to bring this up to the National Consumers Complaints Centre, they giggled and said “Oh is it?” And as I left in a huff, they even cheerily said “byeee!” as I was walking out of the door. Oh how I was fuming. It felt like being in some strange zombie house or something.
Anyway, I didn’t make an empty threat and have sinced lodged a complaint with the NCCC. They, together with the Domestic Trade and Consumers Association will contact the management directly and ask for an explanation, and if there is none given or not satisfactory, they will take action.
You can view the complaint on :
http://www.nccc.org.my/v2/index.php/aduan-pengguna/arkib-2009/124-fitness-club/1297-complaints-true-spa
However, the also told me that it is also better to make a case against them if ANYONE who has had a similiar problem to lodge a report with the NCCC as well. To do so will only take 5 mins of your time online, and it will make our voices heard ! Please click on this link :
http://www.nccc.org.my/v2/index.php/e-aduan
Please lodge your report now! Let’s hope we can either get a refund or get better service from them !