Last week I had some matters to settle with Maxis and I called the customer service line. I wasn’t expecting much but when the person came on the line and greeted me, she sounded so friendly, casual and relaxed that it actually helped to put me in a relaxed mood too.
When talking with her, she was very pleasant throughout the conversation and she actually made me feel like I was talking with a friend. How pleasant! At the end of the conversation, I actually praised her and told her how pleasant she was to deal with. She gracefully accepted the compliment and we hung up.
It’s really one of those rare times when I enjoyed good service and want to talk about it. Have you ever experienced such service from a Maxis customer service personnel? It’s my first, really. They must’ve done something right, maybe by doing good pre-employment screening to find the right staff for the right job.
I do hope that all their staff are like that and not just that one or two who happen to have good attitude and service. The only way for us to know is if we consistently get good service from them right? Let’s see how it goes going forward…
