We’ve been a broadband subscriber for many years now, specifically a subscriber of TMNet’s Streamyx service. Not only is the connection unstable, it often gets into technical glitches of late. Many times, we’ve called for technical assistance over the phone (which is extremely hard to get through!) and we end up not having the fault rectified right away. This is because it’s usually some problems on TMNet’s side. It’s either their server is down or their port or station is down, or whatever else is the problem.
The one process that I hate is that when you report a fault, they will ask you to do all sorts of checks on your end first. They will guide you to check that your network card is properly connected and working, that your phone line is active, to get you to do a direct connection of your internet line, etc. More often than not, everything on your side is clear of problems. Once they’ve established that, they then ask you to hold while they go check to see if there’s any problems on their side. And that is mostly the case.
So why make the customers do the monkey job of doing the checks before checking your own problem? Even during the time when there was a major breakdown in Klang Valley, they still made customers do all that check and afterwards come back to say “actually, there’s a service breakdown…” I can almost stranggle them for not saying so upfront!
Anyway, we had a problem with the line 2 days ago and they sent a technician to come and look at it. Apparently there was some fault with my modem. They told me I needed to replace it. Convinced that it was actually our problem this time, I went out to buy a D-Link modem instead of replacing it with TMNet’s modem. It works the same anyway.
But when I got back to do the necessary configuration of the new modem, I found that the internet connection went dead again. This time, even my phone line went dead. Now it leaves me wondering whether it really was my modem or was it just the line?! If it is the latter, I have already bought a brand new modem! 
Anyway, my conclusion is that TMNet’s Streamyx broadband service is really awful! What do others say and use instead of this crappy brand?
{ 1 comment… read it below or add one }
I wonder if TMNet has fixed their Streamyx Password problems. I had to get to forums like this to troubleshoot it on my own. Being sort of a monopoly in Malaysia, one would expect certain standard from a leading provider. However, it is to my dismay! I had recently encountered problems whilst trying to update and change my password for Streamyx. I however exceeded 8 characters. What was strange, the system said “password changed successfully”. I called the Customer Services several times, I believe I had spoken to 5 people. Not a single person could troubleshoot the issue for me except to reset my password to their default password. I finally figured it out through the help of forums. I had even email my quieries to the CS Department. A guy called and said that they were rectifying the problem. However I am quite appalled and do not believe that they are because all the needed was a pop up window telling customer they had exceeded 8 characters and to reenter a new password. So as of today, I am quite afraid to change my password for fear of any hiccups from TMNet! What a way to provide 100% Customer Service and Products! TMNet Boleh!? Yay!