Last year when I was due to renew my car insurance, SIL recommended that I sign up with Pan Global Insurance because they had something different and more to offer when compared against other car insurers in the market. On top of what was being commonly offered, Pan Global offered some fun to its customers by giving out free movie tickets once in a while and also an online auction for rather attractive products and services. Quite impressed with the overall package, I signed up with them. Once in a while, I would even bid for some of the products they offered on the site but I never won any.
SIL recently won her bid for something but as it turned out, she had an awful experience dealing with the people. To make a long story short, Pan Global’s customer service is not satisfactory at all. Instead of adopting the attitude of “customer is king”, they had actually gone all out to prove a customer wrong. And what is seriously wrong with the entire situation is that the customer was actually right, and the staff in the wrong. But instead of making an apology and setting things right, they actually twisted the story of what was happening to place blame on the customer for what they did wrong.
I find this kind of service unacceptable and customers should not tolerate and give in to their bullying. I’m a tough customer when it comes to services rendered, and would have zero tolerance for such circumstances. Hearing the story from SIL has made me change my mind about renewing my auto insurance policy with Pan Global this year. Although I personally did not encounter a negative experience with them mostly because the policy was purchased online, I wouldn’t want to subject myself to their bad customer service should I need to deal with the people at Pan Global.
